Submit a ticket : BTSE GI

Name

Username

Nature of Concern

Customer Concerns

<div class="control-group ticket_section">
                     <label class="  control-label cf_acquirers_reference_data_or_switch_serial_number_942774-label " for="helpdesk_ticket_cf_acquirers_reference_data_or_switch_serial_number_942774">Acquirer’s Reference Data or Switch Serial Number:</label>
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              <textarea class="  paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_acquirers_reference_data_or_switch_serial_number_942774]" id="helpdesk_ticket_custom_field_cf_acquirers_reference_data_or_switch_serial_number_942774">
&lt/textarea&gt
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_point_of_interaction_poi_942774-label " for="helpdesk_ticket_cf_point_of_interaction_poi_942774">Point of Interaction (POI)</label>
            <div class="controls   ">
              <textarea class="  paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_point_of_interaction_poi_942774]" id="helpdesk_ticket_custom_field_cf_point_of_interaction_poi_942774">
&lt/textarea&gt
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_goods_or_services_were_not_as_described_defective_includes_shipped_merchandise_received_damaged_or_not_suitable_for_its_intended_purpose_or_merchant_did_not_honor_the_terms_and_conditions_of_a_contract_942774-label " for="helpdesk_ticket_cf_goods_or_services_were_not_as_described_defective_includes_shipped_merchandise_received_damaged_or_not_suitable_for_its_intended_purpose_or_merchant_did_not_honor_the_terms_and_conditions_of_a_contract_942774">Type of Cardholder Dispute (check one):</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_goods_or_services_were_not_as_described_defective_includes_shipped_merchandise_received_damaged_or_not_suitable_for_its_intended_purpose_or_merchant_did_not_honor_the_terms_and_conditions_of_a_contract_942774]" id="helpdesk_ticket_custom_field_cf_goods_or_services_were_not_as_described_defective_includes_shipped_merchandise_received_damaged_or_not_suitable_for_its_intended_purpose_or_merchant_did_not_honor_the_terms_and_conditions_of_a_contract_942774"><option value="">...</option>
<option data-id="43001487729" value="Goods or services were not as described, defective, includes shipped merchandise received damaged or not suitable for its intended purpose, or merchant did not honor the terms and conditions of a contract.">Goods or services were not as described, defective, includes shipped merchandise received damaged or not suitable for its intended purpose, or merchant did not honor the terms and conditions of a contract.</option>
<option data-id="43001487730" value="Goods or services were not provided">Goods or services were not provided</option>
<option data-id="43001487731" value="Digital goods were purchased totaling USD 25.00 or less and did not have adequate purchase controls">Digital goods were purchased totaling USD 25.00 or less and did not have adequate purchase controls</option>
<option data-id="43001487732" value="Credit not processed">Credit not processed</option>
<option data-id="43001487733" value="Counterfeit goods alleged to be authentic were purchased">Counterfeit goods alleged to be authentic were purchased</option>
<option data-id="43001487734" value="Recurring transaction cancelled prior to billing">Recurring transaction cancelled prior to billing</option>
<option data-id="43001487735" value="Recurring agreement was not properly disclosed">Recurring agreement was not properly disclosed</option>
<option data-id="43001487736" value="Addendum dispute">Addendum dispute</option>
<option data-id="43001487737" value="“No-Show” hotel charge was billed">“No-Show” hotel charge was billed</option>
<option data-id="43001487738" value="Purchase transaction did not complete">Purchase transaction did not complete</option>
<option data-id="43001487739" value="Timeshare agreement or similar service provision was cancelled within MasterCard time frame">Timeshare agreement or similar service provision was cancelled within MasterCard time frame</option>
<option data-id="43001487740" value="Credit posted as a purchase">Credit posted as a purchase</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_dispute_details_942774-label " for="helpdesk_ticket_cf_dispute_details_942774">Dispute Details</label>
            <div class="controls   ">
              <textarea class="  paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_dispute_details_942774]" id="helpdesk_ticket_custom_field_cf_dispute_details_942774">
&lt/textarea&gt
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_purchase_date_942774-label " for="helpdesk_ticket_cf_purchase_date_942774">Transaction/Settlement Date</label>
            <div class="controls  support-date-field ">
              <input type="text" name="helpdesk_ticket[custom_field][cf_purchase_date_942774]" id="helpdesk_ticket_custom_field_cf_purchase_date_942774" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_incorrect_deposit_case_type_942774-label " for="helpdesk_ticket_cf_incorrect_deposit_case_type_942774">Incorrect Deposit Case Type</label>
            <div class="controls   ">
              <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_incorrect_deposit_case_type_942774]" id="helpdesk_ticket_custom_field_cf_incorrect_deposit_case_type_942774"><option value="">...</option>
<option data-id="43001470479" value="Deposited Using Incorrect Chain／使用错误的链进行充值">Deposited Using Incorrect Chain／使用错误的链进行充值</option>
<option data-id="43001475176" value="Incorrect Destination Tag/Memo / 不正确Tag及ID">Incorrect Destination Tag/Memo / 不正确Tag及ID</option>
<option data-id="43001470483" value="Unsupported Token / 不支持的Token">Unsupported Token / 不支持的Token</option>
<option data-id="43001470480" value="Unsupported Chain / 不支持的链">Unsupported Chain / 不支持的链</option>
<option data-id="43001470482" value="Unsupported Token on Certain Chain／在特定链上不支持的代币">Unsupported Token on Certain Chain／在特定链上不支持的代币</option>
<option data-id="43001470481" value="Mistakenly Deposited to BTSE Hot Wallet／误将资金充值到 BTSE 热钱包">Mistakenly Deposited to BTSE Hot Wallet／误将资金充值到 BTSE 热钱包</option>
<option data-id="43001475177" value="Deposited to BTSE Hot Wallet - REFUND／资金被退回至 BTSE 热钱包">Deposited to BTSE Hot Wallet - REFUND／资金被退回至 BTSE 热钱包</option>
<option data-id="43001470484" value="Address Expired / 过期的钱包地址">Address Expired / 过期的钱包地址</option>
<option data-id="43003897647" value="Deposit Below Minimum Threshold／充值金额低于最低门槛">Deposit Below Minimum Threshold／充值金额低于最低门槛</option>
<option data-id="43003897648" value="Incorrect Wallet Address that Doesn&#39;t Belong to BTSE / 存入不属于BTSE的错误钱包地址">Incorrect Wallet Address that Doesn&#39;t Belong to BTSE / 存入不属于BTSE的错误钱包地址</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class=" required control-label cf_transaction_id_transaction_hash_942774-label " for="helpdesk_ticket_cf_transaction_id_transaction_hash_942774">Transaction ID / Transaction Hash</label>
            <div class="controls   ">
              <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_id_transaction_hash_942774]" id="helpdesk_ticket_custom_field_cf_transaction_id_transaction_hash_942774" />
            </div> 
                  </div>

Subject

Details of Query / Concern

+ Attach a file

Need Help

Cardholder Full Name

Email Address

Card Number

Identity Number

Contact Number

Merchant Name

Transaction Amount

Disputed Amount

Cancel

BTSE Customer Support normally responds within the hour but in some instances, depending on the nature of your concern, kindly allow us up to 24 hours to attend to your queries / concerns. Thank you.